We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order.
Where is RoyalCultureLLC locatedOur office is located in the land of 10,000 Lakes, Twin Cities, MN.
Where are your products shipped from?We ship from 6 warehouses around the US. With so many shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
Can I expedite my shipping?No, at this time expedited shipping is not offered. Please order at least 7 business days before your items are needed to insure on time delivery.
Can you ship internationally or process international credit cards?At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.
How can I pay for my order?RoyalCultureLLC currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via ApplePay.
How long will it take me to get my order?Due to carrier delays, please allow up to 7 business days for your order to be delivered via our standard shipping method ("standard" at checkout). Delivery can take up to 14 business days for larger orders
How can I check the status of my order?We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.
Can I cancel or change my order?We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
Can I exchange my order?We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
How do I return my order?Returns are accepted for all items within 10 days of purchase. Please visit our returns page to initiate the returns process.
What do I do if my order is damaged?We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.
Why did I only receive part of my order?
Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
I received the wrong goods, what do I do?Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email.